Shipping & Return Policy
At Diesel Direct Parts, we strive to provide fast and reliable service. Please review our shipping and return policies for more details on how we handle your orders.
Shipping Policy
We offer fast and reliable shipping options for all orders. Here’s how we handle shipping:
- Processing Time: Orders are processed within 1-2 business days. If there are any delays, we will notify you via email.
- Shipping Rates: We offer flat-rate shipping and free shipping on orders over $500. Rates depend on your location and order size.
- Delivery Time: Most orders arrive within 5-7 business days, depending on the shipping method selected at checkout and your location.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.
Return & Exchange Policy
We want you to be fully satisfied with your purchase. If you are not, we offer the following return and exchange policy:
- Returns: You can return most new, unopened items within 30 days of delivery for a full refund. To process a return, please contact us for a return authorization number.
- Exchanges: If you received a defective or damaged item, please contact us within 7 days of delivery for an exchange. We will cover the cost of shipping for the replacement.
- Non-Returnable Items: Certain products, such as customized or clearance items, cannot be returned. Please verify this during checkout.
- Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or the wrong product was shipped.
- Refund Process: Once we receive your return, we will inspect it and process your refund. The refund will be issued to the original payment method, typically within 7 business days.
Contact Us
If you have any questions about our shipping or return policy, feel free to reach out to us:
- Email: info@dieseldirectparts.com
- Phone: (555) 123-4567